Here at Netcom, we know that no two businesses are the same,
and all needs are different.

Therefore, we take extra care in preparing ourselves for many different possibilities and IT situations. We pride ourselves on being able to mould and grow with companies both large and small.

Whether you require us to work with your own IT team, or build a service of our own, we will utilise our IT functions to complete a full management solution for your IT’s infrastructure. Our seamless packages can be tailored and altered to your exact needs, however we do provide an outline of the product to give you a good idea of what to expect.

Level 1

Micro Business IT Support Package


Does your business have between 1 and 10 users? Then this is the package for you. You will receive general IT support in order to grow and develop your business. This package boasts a 15-minute response time to remote support requests and provides onsite support within four hours.

Level 2

Managed IT Support Package


This package is perfect for companies with between 1 and 100 users.

  • A simple switching process to Netcom.
  • Total IT management from PC and hardware supply to bespoke systems design and implementation.
  • 24/7 monitoring of your IT systems including network utilisation, hard drive usage, memory usage and CPU pressure.
  • Proactive maintenance designed to catch any glitches before they turn into issues.

Level 3

Support for your IT Department


Our Level 3 package is ideal for companies with over 100 users using complex or virtualised systems. This covers either total IT Management from our end, or we can work together with your IT department to get the job done.

We can offer additional resource whenever you need it, this might include:

  • Planning and resourcing projects.
  • Support for specific parts of your system.
  • Holiday or sickness cover.
  • Access to preferential hardware provision pricing.
  • 24/7 monitoring of your IT systems including network utilisation, hard drive usage, memory usage and CPU pressure.
  • Proactive maintenance designed to catch glitches before they turn into issues.
  • Customised monitoring detailing network and server status.
  • We can offer resident onsite engineers and management options if required.

Both our level 2 and 3 IT packages offer:

  • 15 minutes’ response time for remote support requests, or we can be on-site and with you within 4 hours.
  • Weekly management reporting and monthly executive reporting to review your IT use and technologies, we want to make sure you are getting the best solutions for your business.
  • Our engineers continuously monitor workstations, laptops and servers, and if components such as hard drives, memory and processors fall outside of where they need to be, our engineers work proactively to bring the systems back to optimum levels.
  • Monitoring of Windows services, along with your antivirus and security issues to keep one step ahead of viral attacks.

IT Management has never been easier! We’re big enough to offer the facilities, services and expertise you expect and small enough to provide the support and attention you deserve. The IT and server support packages we offer help us stand out from the crowd.

What makes us different?

What makes us different from the general IT support providers in Sheffield is that we’re a managed service provider. Our managed IT support helps you improve the stability of your technical environment. Our 30 hour on boarding process ensures that we take the time to get to know your systems and have packages which continually monitor the many parts of your complex IT systems. This allows us to spot issues before they turn into problems.

Security is paramount.

We hold security at the highest level which is why all clients receive a free security package including antivirus, antimalware and crypto defender to help protect against the nasty ransomware cyber attacks. For companies that deal with very sensitive and personal data, the higher the security, the harder it is going to be for the hackers and ID thieves to break in and crash the entire system. We also offer a heavily discounted LogMeIn Pro package for our clients which is much cheaper than going to Logmein direct and means you can access your computers from anywhere in the world, safely and securely. All these are going to provide you a real boost and instill confidence with your clients.

Serving Sheffield, Chesterfield, London and Nationwide

We provide IT support in Sheffield and beyond and with engineers in Yorkshire and Derbyshire we’re on hand for IT support in Chesterfield too. In fact, our partnership with the Network Group of IT 60 other companies offers more than a partnership with other highly experienced peers, it means we can have an engineer with our IT support clients, regardless of location in no time at all.

Our proactive IT Support is backed by a team of experts and leaders in the IT Management industry, so you can rely on Netcom for predictable costs and 24/7 dependability.

IT Support in Sheffield | IT Support in Chesterfield | IT Support in Yorkshire