Following the collapse of Thomas Cook, criminals are already exploiting people who have experienced a significant impact to their holidays. These criminals will attempt to scam anyone into revealing personal and financial information under the guise of assisting with refunds.
This can include:
• Pretending to be an employee of the affected company
• Requesting your bank account details to process refunds quicker
• Offering alternative airline flights for an additional cost
• Pretending to assist with the aftermath of the collapse
Be wary of any correspondence (e-mails, text messages, letters, direct social media messages or phone calls) that may be offering assistance in reclaiming your refund from Thomas Cook. If you are unsure of someone that has contacted you – you can always Take Five to Stop Fraud. You can do this by visiting the “Take Five to Stop Fraud” website.
Remember, HSBC and banks will never ask for your telephone security number or information from your secure key.
If you are a customer of HSBC and think you may have given information to a criminal, call us immediately on 03457 404 404 – this number can be checked against the number on the back of your card. Customers affected by the news that Thomas Cook has ceased trading should visit our website to gain more information on how to raise a dispute.