If you have not already do so, we would strongly recommend having a plan in place to combat any closures or forced quarantine measure that may be introduced.
As part of this strategy, you need to make plans for the following;
- Effective Communication through mobile, landline or softphones.
- Computers, Laptops and Printers for staff to work on.
- Setting up and configuration of appropriate software and systems.
- Security reviews and consideration such as Virtual Private Networks.
- Backup solutions.
- Collaboration and Conferencing solutions/software.
We cannot express strongly enough the need to be making provisions at this stage in order to mitigate any challenges that may arise from COVID-19.
Setting up of New Remote Workers
With the evolving situation around COVID-19, we have seen an increase in requests to set up new home workers. Whilst we can help with this, we can only offer this on a best endeavour’s basis.
The length of time it can take to order new hardware and set up users for effective and secure working can be significant. As part of remote working we also need to on-board each device and user into support systems, as well as ensure the hardware is configured for all of your systems and procedures. Due to the recent surge in demand across all of our customers to add new users, this is having an impact on our own internal resources.
This has led to us making an executive decision as to how to best serve our customers. First and foremost, this must be to fulfil the existing contracts we have in place, to support your Network, Systems and Users. We will do everything we can to facilitate any requests for new remote workers and devices, but this has to be secondary to our existing commitments to you and is dependent on our own internal resources. We hope you understand our reasons for adopting this approach at what is a time of unprecedented challenges and concern for our staff and businesses.
We continue to remain committed to supporting your business with an unparalleled level of service, however, we ask for your understanding should we be forced into a position where our engineers are quarantined.
We will continue to monitor the situation, providing you with updates appropriately and promptly.
If you have any questions, please contact your Netcom Account Manager or call us on 0114 361 0062 option 1 so we can take further details. Due to the High volume of calls we strongly advise emailing firstname.lastname@example.org where a ticket will be created and we can schedule and look into your issue more effectively with the Netcom team.
We wish you all the best at this challenging time.